Many user issues are resolved by restarting the browser, computer, or both. We recommend you try the following prior to proceeding through this help guide.
If you’re still not able to access the event, let us know and we’ll help you access the On Demand content after the show airs live.
For the best experience, your computer and browser should meet or exceed the following requirements:
If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.
This event is hosted on global points of presence and should perform well in any region of the world with a quality Internet connection.
For this event you will need a minimum Internet connection of 1Mbps for an optimal experience.
This is a good place to check your Internet connection speed if you are in the United States: https://www.speedtest.net/. Otherwise, search for a speed-test tool in your country to assure a quality connection.
This may occur if you are using a different device to access the event. Not a problem, please click here for a new link by email to view the event.
Please note that certain information (noted by an asterisk) is required to submit the form. If you’re still experiencing trouble please email firstname.lastname@example.org for assistance registering for the event.
Yes, but you may need a new secure link which will be emailed to you once your email address is confirmed. Click here to generate a new link by email to view the event.
Some computer networks may secure users from accessing unknown sites. If you are connected to an enterprise network or through a VPN and experience connectivity issues, you may need to work with your internal IT group to resolve the issue.
After you register, a cookie is stored in your browser that lets us know you've already registered. When you return to the site, you will automatically bypass the registration page. If you do need to authenticate again, please generate a new secure link here.
Your browser may not be compatible. Please check the above requirements or generate a new personalized secure link here.
You may be experiencing issues caused by a network with latency or low bandwidth. Please try refreshing the page. If this doesn’t solve the issue, you may want to check your connection speed with the above bandwidth test.
Try reducing the workload of your computer or browser by closing applications or browser tabs you’re not currently using.
Otherwise, you may be experiencing issues caused by a network with latency or low bandwidth. Please try refreshing the page. If this doesn’t solve the issue, you may want to check your connection speed with the above bandwidth test.
Please make sure your computer and browser meet the above specifications. Test your volume by trying an alternate site with music or audible videos. Audio and video issues are often resolved by restarting your computer.
Please see FAQ "I can't hear anything" above.