5 min
Welcome to What's New
15 min
Opening keynote
Take notes as you learn from our leading product experts about agility
40 min

Pick between our two tracks—thought leadership and product deep dives. Each has four mini masterclasses, but feel free to dip into both.

CX best practices

Choosing channels with agility

Improve your self-service strategy with analytics

Maximize agent collaboration and productivity in the hybrid workplace

Three ways to uplevel internal support to enhance your employee experience

Latest product innovations

What’s new with messaging, self-service, and AI

What’s new with agent experience

What’s new with platform

What’s new with Sell