5 min
Welcome to What's New
15 min
Opening keynote
Take notes as you learn from our leading product experts about agility
40 min
Sessions
Pick between our two tracks—thought leadership and product deep dives. Each has four mini masterclasses, but feel free to dip into both.
CX best practices
Choosing channels with agility
Improve your self-service strategy with analytics
Maximize agent collaboration and productivity in the hybrid workplace
Three ways to uplevel internal support to enhance your employee experience
Improve your self-service strategy with analytics
Maximize agent collaboration and productivity in the hybrid workplace
Three ways to uplevel internal support to enhance your employee experience
Latest product innovations
What’s new with messaging, self-service, and AI
What’s new with agent experience
What’s new with platform
What’s new with Sell
What’s new with agent experience
What’s new with platform
What’s new with Sell